Privacy Policy

Who we are

Zotomic is a business-intelligence platform for small online businesses, operated from Bangladesh. This policy covers the marketing site (zotomic.com), the application, and the storefronts we host on behalf of business owners.

What we collect

Account data: your name, email, phone, and password (stored only as a hash).

Business data: the products, orders, customers, and settings you add or import so we can calculate your metrics and generate reports.

Storefront data: orders and events placed on a storefront you publish, including buyer contact and delivery details supplied at checkout.

Third-party credentials you connect (payment gateway, courier) are encrypted with AES-256 and used only to perform the actions you request.

How we use it

To provide the service, communicate with you about reports, alerts, billing and support, and to power AI features. Your calculated figures and rule-based observations are sent to our AI provider to write report narratives and power the assistant; we instruct the model to use only the figures provided.

Tenant isolation

Every business is a separate tenant. Your business data is never pooled with, or shown to, another business.

Sharing

We share data only with the processors needed to run the service (hosting, database, media, email, AI, and any payment gateway or courier you connect). We do not sell personal data.

Retention

We keep your data while your account is active. On deletion we remove your business data within 30 days, except records we are legally required to keep.

Your rights

You can access, correct, export, or delete your data via in-app settings or the data-deletion request form.

Contact

Questions: hello@zotomic.com.